- Shipping Methods:
We determine the appropriate shipping method based on policies and the receiving country’s geographical location. This allows us to optimize shipping efficiency and cost-effectiveness.
- Quality Control:
Before shipping, we conduct strict quality control to ensure that all product is in good condition. This step minimizes the chances of customers receiving damaged or faulty products.
- Repair Guidance and Accessories:
If there’s a minor issue with the product, we provide customers with guidance and necessary accessories for repair. This demonstrates our commitment to customer satisfaction and helps resolve small problems without the need for returns.
- Damage During Shipping:
In the event that damage occurs during shipping, customers need to obtain proof from the express company that the damage happened in transit. This proof is then used to initiate a compensation claim with the shipping company.
- Returns and Refunds:
We generally do not accept returns and refunds for product in good condition due to cross-border transportation and customs complexities. However, if a customer insists on returning a product, they are responsible for covering all shipping costs, customs duties, and other associated fees. Refunds are only provided after confirming the returned product is in good condition and suitable for secondary sales.